Refund Policy

• Monthly plans: non-refundable once charged. Cancel any time to stop future renewals.
• Annual plans: full refund within 14 days of the initial charge; pro-rata refund of unused months thereafter only where required by law.
• Free trials: convert to a paid subscription at the end of the trial unless cancelled beforehand.
• Free tiers: no payment, no refund.

Consumers in the UK and EEA have a statutory 14-day right of withdrawal for distance contracts. By starting to use the Service during that period, you expressly request immediate performance and acknowledge that you will lose your right of withdrawal once the Service has been fully performed. Where the Service has been only partially performed during the withdrawal period and you exercise the right of withdrawal, we will refund a pro-rata amount.

Email legal@citations.io from the address on your account, with the subject line "Refund request" and the invoice number you are referring to. We will acknowledge within 2 business days and, where the request qualifies, process the refund to the original payment method within 10 business days.

If you have a billing dispute, contact us first so we can resolve it. Filing a chargeback without first contacting us may result in your account being suspended pending review. We will provide your payment provider with evidence of the services delivered.

• Fees paid for usage already consumed (e.g. AI inference credits, third-party pass-through costs) are non-refundable.
• Where an account is terminated for breach of the Terms or AUP, fees are non-refundable.
• Statutory consumer rights are not affected by this policy.